Refund policy

All sales at FestiveVinyl™ are considered final once an order has been shipped. Customers may request order changes or cancellations only before the order is shipped.

Order Changes or Cancellations (Before Shipment)

You may cancel or change your order (including quantity or shipping details) before it is shipped by contacting us immediately at festivevinyl@outlook.com.

Once your order has shipped, it becomes final sale unless it meets one of the exceptions below.

30-Day Guarantee (Included with Every Order)

Every FestiveVinyl™ order includes a free 30-day money-back guarantee for defective or damaged items. We will accept returns or offer replacements only if:

  • You received the wrong item or quantity
  • The item arrived damaged or defective
  • Your order was lost in transit (must contact both us and the carrier)

To qualify:

  • Contact us within 30 days of delivery (or expected delivery date if lost)
  • Provide a clear photo or video of the issue
  • Include your order number and a brief description of the problem
  • Item must be unused, in original condition, and in original packaging

EU Customers – 14-Day Cooling-Off Period

If you are located in the European Union, you are legally entitled to cancel your order for any reason within 14 days of receiving your item, even if it is not defective.

  • To exercise this right, you must notify us within 14 days of delivery at festivevinyl@outlook.com with your order number.
  • Items must be returned unused, in their original packaging, with no music loaded.
  • Customers are responsible for return shipping costs unless the item is defective, incorrect, or damaged.
  • Refunds will be processed within 14 days of receiving the returned item.

90-Day Warranty Add-On

If purchased at checkout, the 90-Day Warranty Add-On extends your coverage window for defective or damaged items:

  • Allows returns within 90 days of delivery, strictly for manufacturing defects or items that arrive damaged
  • Frame and discs must be in unused, original condition with original packaging
  • Warranty does not cover normal wear and tear, misuse, accidental damage, or change of mind
  • Proof of warranty purchase is required

Not Covered

  • Change of mind after shipment (unless the EU 14-day cooling-off period applies)
  • Sale or discounted items (unless defective or incorrect)

Questions or Claims

Email festivevinyl@outlook.com with your order number, photos or video, and a description of the issue. We'll review your case promptly.